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February 27, 2025
Title: Will Cashiers Replace Self-Service Checkout Lines?
Topic: Self-Service Checkout Lines
Discussed by Edwin Benson
with Return to Order www.ReturnToOrder.org
Do you love or despise the self-checkout trend? Was the use of self-service checkout doomed to disappoint the customer? Is it important for store owners/managers to know their customers?
Today, Edwin Benson, with Return to Order, discusses the history of the self-service checkout line and how people today view them. Will they last? Or be replaced with actual people once again?
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here to read Edwin Benson’s op-ed on this topic.
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here.
Questions/Issues Discussed:
In the beginning, were store owners optimistic – and even excited – about self-service checkout lines?
What are the negative consequences of self-service checkout lines?
Why is the use of self-service checkout lines fading? Edwin Benson discusses several reasons and reveals that most shoppers surveyed avoid using self-service checkout lines if at all possible.
Are many store owners re-evaluating the use of self-service checkout lines?
What is retail store “shrinkage”? Do the self-service checkout lines affect shrinkage?
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